The smart case management software.
TM
We are problem solvers at heart. But our passion for solutions to improve social services was sparked by the work we did redesigning TANF employment programs.
We worked with the District of Columbia and New York City on redesigning their TANF employment programs. Both DC and NYC embarked on reforms that centered on moving away from a “one-size-fits-all” model to a service delivery model where TANF recipients receive services that are uniquely tailored to their individual needs, strengths, challenges, preferences, circumstances and goals.
We are problem solvers at heart. But our passion for solutions to improve social services was sparked by the work we did redesigning TANF employment programs.
We worked with the District of Columbia and New York City on the redesign of their TANF employment programs. Both DC and NYC embarked on reforms that centered on moving away from a “one-size-fits-all” model to a service delivery model where TANF recipients receive services that are uniquely tailored to their individual needs, strengths, challenges, preferences, circumstances and goals.
In the process, we gained a real appreciation of the structural challenges that social services organizations face in delivering truly impactful services.
Our experience implementing custom and packaged case management software underscored the value and limitations of these solutions to social services organizations. By focusing mainly on replicating and automating existing processes, conventional case management software improved productivity and efficiency, and enhanced operational visibility. But these systems have limited impact on helping social services organizations truly improve outcomes.
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Our quest for a disruptive case management software that can help close the “effectiveness gap” prompted us to look at social services through a new lens.
We started small with a narrow focus on harnessing the power of assessments and algorithms to inform the decisions that counselors and case managers make in providing services. We kicked off development of Assessforce in the Summer of 2015. A year later, we used Assessforce to field test NYC’s employability assessment for TANF and SNAP recipients. In 2018, the public housing authority of Montgomery County (MD) started using Assessforce to inform and strengthen its workforce development and supportive services for low- to moderate-income residents.
Positive feedback from users, prospects, and domain experts spurred us to swiftly move past assessments and reimagine all activities involved in delivering social services.
Assessforce evolved into a complete case management software by the start of 2019. Assessforce enables frontline staff to serve customers in ways that no other competing solution can. But we are more excited at what lies ahead: social services organizations making a bigger impact on the lives of individuals and families they serve while we continue to innovate delivery of social services.
